Customer Service

Customer Service

Shipping & Delivery

Get free shipping within the lower 48  via ground UPS or USPS Priority Mail when you purchase $50 or more on all orders! International orders over $500 qualify for free USPS Priority Mai shipping. UPS orders are shipped with a tracking code so that you can monitor the delivery process and orders are considered "delivered" once UPS has indicated so on the tracking record. USPS shipments are not trackable, but we have had no problems over the years with delivery service. Sometimes, USPS orders, especially international deliveries take longer than expected due to custom delays. 

Privacy & Security

We respect your privacy and do not offer any e-mails, contacts, or addresses to any outside entities. Credit card details and records are not stored on any of our databases following a transaction.

Returns & Replacements

We want you to be happy with your order and stand behind everything we sell by offering a hassle-free return or exchange process. Simply e-mail or call us within 30 days of purchase at 877-790-5303 to let us know that you would like to return a recently purchased item and we'll help coordinate the return/exchange process. Please note that returned items must be in new and unused condition with the original packaging. If you are dissatisfied with your product's performance, we will be happy to help find a suitable substitute within our extensive selection, but the customer is responsible for any differences in cost and may be subject to additional shipping charges. Most of our products are guaranteed by the manufacturer against defects and eligible for repair services at a nominal charge including shipping and handling. Please call us at 877-790-5303 or send us an e-mail to discuss any warranty questions or issues. The customer is responsible for shipping charges  on returns, exchanges, and warranty claims.

Sale & Closeout Item Return Policy

We do not accept returns or exchanges on products that are on sale below their MSRP or found in our Closeout Section. If the price is listed in the color red, it is marked down from the MSRP. These products are discounted with the intent being that we would like to move through our current sstock and no longer wish to have them in our inventory. All warranties apply to sale and discounted items, but all sales are final on these products.

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