Customer Service - Fins & Feathers
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Customer Service

Customer Service

Customer service is the “Great Equalizer” when it comes to deciding on where to make your next fly-fishing or fly-tying purchase these days. Fins & Feathers of Bozeman is a “real-life” brick and mortar specialty fly shop that has been in business for 20 years. We have competed – and succeeded – in one of the most competitive fly-fishing markets on the planet as a result of our commitment to providing exceptional customer service. We invite you to leverage our fly-fishing and fly-tying knowledge when making your next online purchase with our vast selection of products to ensure that you are getting exactly what you want or need to have more success and fin on the water or behind the vise.

Service

We pride ourselves and have built our business on delivering personal customer service at the highest level. This includes timely responses to inquiries with professional, authentic advice with purchase decisions. We have fly-fished around the world for nearly every species of fish one can pursue with a fly rod in hand. With over 20 years of experience in the business and a lifetime of chasing fish around the world – our knowledge and willingness to share that is an element of customer service that one simply can’t find with most online retailers today.

Email or call our Bozeman fly shop during standard business hours for help finding the perfect solution to your fly-fishing or fly-tying question.

Selection

The product selection at Fins & Feathers of Bozeman includes one of the most complete product assortments an angler or fly tyer will ever come across. We carry offerings from nearly every significant and proven manufacturer in the fly-fishing industry and are always on the “hunt” for more partnerships. We simply can’t carry everything, but we offer the best choices across multiple price points – that an angler can find right here in our Bozeman fly shop.

We are happy to special order any standard, current line offering that is available from our various manufacturing partners upon request. Just email us your inquiry and we will get back to you with availability and pricing.

Pricing Policies

We use the Manufacturers Suggested Retail Price (MSRP) for our retail pricing. Items that vary from MSRP may be found during special promotional periods or include items that are no longer being carried in our Bozeman Fly Shop or discontinued by the manufacturer. You may find a color or size of a particular item that is marked down compared to other sizes or colors of the same item – typically these marked downsizes/colors are being discontinued by either Fins & Feathers of Bozeman or the manufacturer.

Fins & Feathers of Bozeman will match competitor (online or local) offers on new, current, in-stock items. Proof of offer must be provided via email or in-person for consideration and we reserve the right to decline participation in matching the offer if we deem the offer violates the pricing policy set in place by our partner manufacturers.

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